Our Policy
Your appointment is very important to us and that time has been reserved especially for you. We respectfully request 48 hours’ notice for cancellations.  For your convenience we confirm appointments 24 hours in advance. Should you need to reschedule, you may do so during your confirmation. A cancellation fee of 50% of the reserved service amount will be charged for cancellations with less than 24 hours’ notice. Missed appointments or "no shows" are subject to a charge in the amount of the full service.

The Hair Lab does not offer refunds on any services. If you are dissatisfied with your service, we offer a correction at no charge within 7 days of the original appointment.

A credit card number is required for services over 2 hours
A 50% payment is required for Hair Extensions. This payment is non-refundable.

We accept Visa, MasterCard, American Express, Discover, Cash & Check.  We cannot add gratuity to any credit card charges.